Member-focused. Process-driven. Community-minded. 

Location: Southall &Soul. 

Reporting: to Front of House Manager 

Key Responsibilities 

Member & Guest Experience 

• Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information. 

• Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells. 

• Respond to enquiries and concerns with empathy and clarity—always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for. 

• Be a calm, supportive presence at Reception—offering guidance, community knowledge, and safeguarding awareness at all times. 

Reception Administration 

• Manage bookings, room moves, onboarding and renewals using our internal systems. 

• Complete daily check-in and check-out tasks in line with timelines and checklists. 

• Keep all member and guest records up to date, including agreements, payments, and documentation. 

• Track data across master trackers and cloud systems to support reporting and consistency. 

• Respond to calls and emails in a timely, brand-aligned way. 

• Support Sales with internal room tours and onboarding assistance. 

• Process receipt updates and assist the FOH Manager and GM with administrative requests. 

• Record, bag, and store lost property according to policy. 

• Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead. 

Operational Support 

• Monitor Reception and communal supplies, and flag when stock needs replenishing. 

• Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues. 

• Review CCTV footage when authorised by FOH Manager or GM. 

• Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies. 

• Coordinate with Housekeeping and Maintenance for room readiness and guest needs. 

• Support Reception duties such as shuttle bookings, parcel handling, and sign-ins. 

• Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged. 

Compliance & Communication 

• Follow SOPs, daily checklists, and operational guidelines with care. 

• Complete required training and compliance tasks on time. 

• Provide clear, structured handovers at the end of each shift. 

• Stay aligned with updates, procedures, and training to keep the team informed and consistent. 

What You’ll Bring 

• Previous experience in hotels, co-living, serviced apartments, or aparthotel reception. 

• Strong multitasking and organisational skills, with the ability to stay calm under pressure. 

• Excellent communication and a professional, approachable manner. 

• Confidence and composure in sensitive situations. 

• Intermediate computer skills and comfort using booking and admin systems. 

• High attention to detail and a proactive, team-first approach. 

• Independence, accountability, and a desire to learn and grow. 

• Open, kind, and solution-focused communication style. 

The Package 

• Salary: £29,000 per year – we believe great work deserves recognition. 

• Hours: 4 days on, 4 days off – full-time rotation (8am–8pm), including weekends. Plenty of time to rest, recharge, or explore. 

•  Location: 27 Uxbridge Road, Hayes, UB4 0JN – a vibrant, community-driven space in the heart of West London. 

• Perks & Benefits: Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities. You’re also welcome to join our weekly events programme—from creative workshops to social mixers, you are part of the community too. (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.) 

You’ll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other. 

Job Title: Reservations Agent 

Location: 27 Uxbridge Road, Hayes, UB4 0JN (Site-based) 
Salary: £28,000 – £30,000 per year 
Hours: 40 hours per week,
Monday to Friday 
Start Date: ASAP 

Role Summary 

As a Reservations Agent at &Soul, you will play a key role in the success of our Short Stay offering for members booking stays of 7–28 nights. This is a dynamic, multifaceted role ideal for someone who thrives on providing exceptional service, takes pride in their organisational skills, and is aligned with our values of integrity, care, and hospitality. 

Key Responsibilities 

• Booking Management: Manage listings and reservations for Short Stays across multi-channel platforms. 

• Operational Coordination: Work with housekeeping, front of house, and membership teams to ensure rooms are prepared, payments are completed, and arrivals are seamless. 

• Check-ins and Check-outs: Oversee member arrivals and departures, including conducting check-ins, returns of deposits, and check-out procedures. 

• Guest Experience: Respond promptly and professionally to member inquiries, resolving issues and ensuring satisfaction throughout their stay. 

• Administrative Support: Maintain accurate records and handle back-end administration for all short-stay bookings. 

• Process Improvement: Contribute to the evolution of Short Stay operations by identifying inefficiencies and recommending improvements. 

• Ad-hoc Duties: Support with other administrative and operational tasks as required by FOH, GM  

• Reporting: Delivering weekly and monthly reporting, understanding how to develop and grow the offering.  

• Corporate: Outreach with local organisations and corporates to offer short stay experiences.  

Requirements 

• Prior experience working in a residential or co - living building or hospitality environment. 

• Strong multitasking and time-management skills in a fast-paced setting. 

• Exceptional attention to detail and outstanding organisational ability. 

• Excellent written and verbal communication and interpersonal skills. 

• Confident with computer-based systems and online platforms. 

• Flexible and adaptable with hours and responsibilities. 

• High personal standards with a commitment to delivering quality. 

• Passionate about the &Soul brand, mission, and values. 

Benefits 

• Access to our spa and gym amenities and weekly community events programme.  

• Discount for staying at Southall &Soul. 

• Membership at Sanctuary &Soul 

• Car parking space 

• Free folding bike. 

• F&B discounts   

• Free access to &Soul partner events 

Apply

Please send your CV & Cover Letter to the Heidi Warwick, General Manager: hwarwick@andsoul.com

Property Administrator | Shoreditch Villas

Location: 110 Cheshire St, London E2 6EJ (Site-based) 

Salary: £28,000 – £30,000 per year 

Hours: 40 hours per week

Monday to Friday & Weekends (Flexible)

Start Date: ASAP 

Shoreditch &Soul is a vibrant community space in the heart of Shoreditch, dedicated to fostering connection, personal growth and transformation. The Villa’s at Shoreditch &Soul will be home to 72 members and we are seeking an experienced Property Administrator to oversee the end-to-end customer journey, from progressing member applications through to their departure. This is a dynamic, multifaceted role ideal for someone who thrives on providing exceptional service, takes pride in their organisational skills, and is aligned with our values of integrity, care, and hospitality. 

Key Responsibilities 

• Progressing member applications, including reference checks and credit reports
• Preparing and issuing Tenancy Agreements, ensuring that documents are signed within timely manner
• Liaising with members during their onboarding, providing them with accurate information and responding to any queries
• Maintaining accurate member records, including entry into CRM/PMS software for member contact information, sales invoices, sales credits/discounts, and payments
• Managing key inventory system, including logging key issuance, returns, and replacements. Ensuring secure storage and restricted access to all property keys and access fobs
• Supporting the General Manger, Head of Curation and Finance teams with additional administrative duties as and when required.
• Working with housekeeping and front of house, to ensure rooms are prepared and key handovers are scheduled
• Overseeing member arrivals and departures, including conducting check-ins, inventory checks, returns of deposits, and check-out procedures. 
• Managing the inbound mailbox , ensuring that member requests and queries are responded to professionally and resolved within agreed SLAs
• Coordinating all repairs and replacements before, during and after tenancies. Coordinating visits with members, ensuring that appropriate access has been received

Requirements 

• Previous experience within a property management / lettings administration role
• A good understanding of current lettings legislation
• Strong multitasking and time-management skills in a fast-paced setting
• Exceptional attention to detail and outstanding organisational ability
• Excellent written and verbal communication and interpersonal skills
• Confident with computer-based systems and online platforms
• Flexible and adaptable with hours and responsibilities
• High personal standards with a commitment to delivering quality 
• Passionate about the &Soul brand, mission, and values

Benefits 

• Complimentary top tier membership to the Sanctuary &Soul (worth £279 per month) 
• Discount on accommodation at Shoreditch &Soul 
• Discount on F&B at the Sanctuary &Soul 
• Discounts to &Soul events and experiences  

Contract Type: FTC (Fixed-Term Contract) – 6 months, with a view to becoming permanent for the right candidate.

Please send your CV to the Nicole Fernandes, General Manager: nfernandes@andsoul.com